Shipping policy

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

​We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available, and we reserve the right to change carriers at any time.

​For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes DIVINITEES to import the goods on his behalf. Further, the consignee/buyer agrees DIVINITEES may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

​Domestic: We offer Standard Shipping, Express Shipping, and Rush Shipping.

​

USA STANDARD                4-7 Days*

USA Express                       3 Days*

USA Rush                           1-2 Day

​

International: We offer shipping to Canada, UK, and most other countries.

​Canada Standard              5-7 Days**

Canada Express                 2-3 Days****

Worldwide Std                  7-12 Days**

WW Express                       4-6 Days****

​

*Estimated number of days you will receive your order after placing it on the website. This time includes processing and in-transit time for your order.

​**Starts when your order has been shipped, and does not include standard processing time of up to 4 business days. Business days do not include Saturdays, Sundays, or US Holidays. 

​***Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for shipping promotions.

​****DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier.

 All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

​After your payment is authorized and verified, Standard orders can still take up to 4 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

​In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy or the Shipping chart above.

​DIVINITEES is not responsible for applicable customs fees, import duties, taxes or any other charges.

​

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from DIVINITEES, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

​LOST CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 2 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

​DIVINITEES does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.